Contact Us Bangladesh

Exness Customer Support Overview in Bangladesh

Our company delivers dedicated customer service tailored for traders based in Bangladesh. We operate support channels nonstop to ensure continuous aid. Our team includes representatives fluent in Bengali, familiar with local trading customs and payment systems. We assist with technical queries, account management, and trading guidance. Response times average less than two minutes via live chat and four hours for emails.

We integrate support directly with our platforms—MetaTrader 4, MetaTrader 5, and the Exness Terminal—allowing real-time issue resolution. Support agents access account details and transaction records securely to expedite problem-solving. Over 10,000 requests from Bangladesh are processed monthly, showcasing our commitment to local traders.

Multiple Contact Methods Available

Live Chat Support System

Our live chat is accessible within your Personal Area and trading platforms. To start, click the chat icon at the lower right corner. The system routes your inquiry based on your account type and recent activity. You can share documents, screenshots, and enable screen sharing for guided assistance. Agents can help navigate platform features and place trades remotely once authorized.

Email Communication Channels

We provide separate emails for different concerns: [email protected] for general questions, [email protected] for payment issues, and [email protected] for platform problems. Always include your account number and detailed descriptions to speed up support. Replies contain stepwise instructions and screenshots. All emails receive a ticket number for tracking, with urgent cases prioritized.

Phone Support Access

Bangladeshi traders can reach our phone line anytime for immediate assistance. Calls are routed automatically to specialists versed in common Bangladeshi trading and payment issues. Phone support is ideal for complex problems, live trading guidance, and urgent interventions. Our representatives can provide market insights during calls if requested.

Account-Related Support Services

We assist with account creation, verification, and management tailored for Bangladesh. Use national ID, passport, or driver’s license for KYC verification, which completes typically within 24 hours. Our team guides password recovery, email and phone updates, and security settings adjustments. We support two-factor authentication setup for enhanced security. Profile customization covers language and notification preferences for smoother management.

Frequent account issues resolved include login problems, document rejections, profile updates, security setting changes, and account type upgrades. Our support ensures your account complies with local requirements and is fully functional for trading activities.

Trading Platform Technical Support

MetaTrader 4/5 Assistance

We provide step-by-step help for installing and configuring MT4 and MT5 platforms. Our experts assist with setting up custom indicators, Expert Advisors, and the strategy tester. If you face connection or data feed issues, our team can remotely troubleshoot. We guide order execution and chart display adjustments for improved trading experience.

Exness Terminal Support

Our browser-based Exness Terminal receives dedicated help for compatibility and performance optimization. We assist with one-click trading setup and price alert configurations. Mobile app support covers installation and synchronization on Android and iOS devices, optimized for Bangladeshi network conditions.

Payment Support and Assistance

Local Payment Method Support

We specialize in Bangladeshi payment methods such as Bkash, Nagad, Rocket, and local bank transfers. Our team is well-versed in local banking hours, transaction limits, and processing conditions. Payment support includes deposit and withdrawal guidance and troubleshooting failed transactions. We explain processing times and suggest alternative methods when needed.

Transaction Problem Resolution

Our payment specialists handle disputes, delayed withdrawals, and currency conversion questions. We maintain direct contacts with Bangladeshi payment providers to expedite solutions. Services include fee explanations, exchange rate clarifications, and payment method optimization based on trading volume. Transaction histories and payment verification help ensure smooth fund transfers.

• Deposit method setup and instruction
• Withdrawal tracking and assistance
• Fee and exchange rate clarifications
• Currency conversion support
• Payment security verifications

Educational Support and Resources

Our education team offers trading tutorials, platform walkthroughs, and market analysis help in Bengali. Personalized coaching is available for beginners and advanced traders. Resources include video lessons, written materials focused on Bangladeshi market conditions, and live webinars. We cover risk management, position sizing, and trading strategies for forex and CFDs popular in Bangladesh.

Complaint Resolution and Escalation

Formal Complaint Process

Submit complaints through your Personal Area or via [email protected] with detailed descriptions. We review initial complaints within 24 hours, investigate within 3-5 business days, and resolve with compensation when applicable. All cases are logged for service quality monitoring.

Regulatory Compliance Support

Our compliance team guides you on Bangladeshi trading regulations, including tax and reporting obligations. We assist with authority communications and document preparation. Updated knowledge of local financial laws ensures your trading remains compliant and transparent.

Contact Us Bangladesh – Getting Started

Access our support via exness.com by clicking “Contact Us” in the footer or through your Personal Area dashboard. Mobile app users can tap the support icon for immediate help. Our system detects Bangladesh location automatically, routing queries to local specialists.

Support agents view your trading history and account details for contextual assistance. Prepare your account number and clear issue descriptions when contacting us. Urgent trading questions are prioritized, with estimated response times provided for transparency.